Information We Collect from You
Bx99 collects several categories of personal information when you use our platform. Understanding what we collect helps you make informed decisions about your use of the platform.
During registration, we collect your full name, email address, phone number, date of birth, and encrypted password. This information is required to create and verify your bx99 account identity.
To process deposits and withdrawals in MYR, we collect payment method details such as bank account numbers, account holder names, and transaction information. Card or bank account details are not stored directly on bx99 servers.
We collect technical information including device type, operating system, browser version, IP address, and screen resolution. This data is used to ensure the platform functions correctly across all devices used by Malaysian users.
We record usage patterns such as pages visited, games played, session duration, and actions taken within the platform. This data helps us understand user needs and continuously improve the platform experience.
Why We Use This Information
All information collected by bx99 is used solely for legitimate purposes necessary for the safe and effective operation of the platform.
- Identity verification & account security: Account information is used to verify user identity, prevent unauthorised access, and comply with anti-money laundering legal requirements.
- Financial transaction processing: Payment data is required to accurately and securely process deposits and withdrawals in MYR via local methods such as DuitNow and GrabPay.
- Platform improvement & user experience: Usage data is analysed to identify technical issues, optimise performance, and develop new features relevant to Malaysian users.
- Service communications: Contact information is used to send important notifications regarding your account, transactions, and policy updates. bx99 does not send marketing communications without user consent.
- Legal compliance: We retain certain records to comply with applicable Malaysian legal requirements governing online entertainment platforms.
Data Storage, Security & Sharing
Data Storage & Protection
All bx99 user data is stored on servers protected by SSL (Secure Socket Layer) encryption and strict access controls. We apply current industry-standard security protocols to ensure your data cannot be accessed by unauthorised parties. Account passwords are stored as irreversible hashes.
Personal information is retained for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable Malaysian law. Once the retention period expires, data will be securely deleted in accordance with established procedures.
Third-Party Sharing
Bx99 does not sell, rent, or share users' personal information with third parties for marketing purposes without explicit user consent. Information is only shared in the following circumstances:
- Approved payment processors (such as DuitNow and GrabPay providers) to facilitate secure MYR transactions.
- Malaysian legal authorities where required by court order or applicable law.
- Technical service providers contracted by bx99 for platform operations, bound by confidentiality agreements.
Your Rights as a bx99 User
As a user whose data is processed by bx99, you have the following rights, which you may exercise at any time:
You have the right to request a copy of the personal information we hold about you at any time.
If your information is inaccurate or out of date, you can request a correction through your account settings or by contacting customer support.
You may request the deletion of your personal data, subject to any applicable legal record-retention requirements.
To exercise any of the above rights, contact the bx99 team by email at [email protected], clearly stating your request. We will respond within a reasonable timeframe and in compliance with applicable legal requirements.
Policy Updates & How to Contact Us
Bx99 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable legal requirements. Users will be notified of any material changes via in-platform notifications or email, at least 7 days before the changes take effect.
We encourage you to review this page periodically. Continued use of the bx99 platform after any policy changes will be considered acceptance of the updated privacy terms.
For any enquiries, complaints, or requests relating to this privacy policy, please contact us:
- Support Email: [email protected]
- Email Subject: Privacy Policy Enquiries
We are committed to responding to all privacy enquiries within 5 to 7 business days. If you are unsatisfied with our response, you have the right to file a complaint with the relevant data protection authority in Malaysia.
Questions About Your Data Privacy?
If you'd like to learn more about how bx99 protects your information, or wish to exercise your privacy rights, contact us or visit our FAQ page for further details.