Bx99's Commitment to Responsible Gaming
Bx99 provides an online entertainment platform designed to deliver a fun and safe experience for users in Malaysia. We believe responsible gaming is more than just a slogan — it is a shared commitment between the platform and its users.
Online gaming should be purely a source of entertainment — not a way to solve financial problems or cope with emotional stress. bx99 is committed to creating an environment that encourages users to make informed decisions, set personal limits, and recognise when entertainment starts to become an unhealthy habit.
Our platform fully supports every user's right to manage their own gaming experience. If you ever feel that gaming is starting to affect your daily life, personal relationships, or financial wellbeing, we encourage you to act promptly — use the available control tools or seek professional help.
Recognise the Signs of Risky Behaviour
Recognising the early warning signs is the first step to protecting yourself. Go through the following checklist honestly:
You play longer or spend more MYR than you originally planned.
You play to "chase" previous losses and feel compelled to keep going even after losing.
Gaming is starting to interfere with daily responsibilities such as work, family, or getting enough sleep.
You hide your gaming activity or the amount spent from family members or friends.
You are dipping into savings, borrowing money, or cutting back on essential expenses to keep playing.
You feel restless, irritable, or uneasy when you are unable to play for a period of time.
If you identify two or more of the above signs in yourself, this is an important signal to take a break and reconsider your gaming habits.
How to Set Effective Time and Budget Limits
Personal control starts before you log in to the platform. Here are some practical tips you can put into practice today:
Set a maximum duration for each gaming session before you start — for example, no more than 45 minutes or 1 hour. Use a timer on your phone as an external reminder. When it goes off, end your session without exception, regardless of where the game stands.
Decide on a maximum amount in MYR you are comfortable allocating for entertainment each week. Treat this like a regular entertainment budget — once the limit is reached, gaming activity for that week stops, with no borrowing or using other funds to replace it.
Set aside at least two days a week as screen-free days with no online gaming. Use that time for other activities you enjoy — sports, reading, or spending time with family.
Avoid making impulsive decisions to play, or playing when you are emotionally unstable, stressed, or under the influence of alcohol. The best decisions are made with a clear head and limits set in advance.
Self-Control Tools Available to You
Bx99 supports users who want tighter control over their gaming experience. The following self-control options are available and can be requested through our customer support:
You can request a daily, weekly, or monthly deposit limit on your bx99 account. Once set, the system will block any deposit that exceeds your chosen amount. Requests to increase a limit are subject to a mandatory waiting period to ensure the decision is made carefully.
If you feel you need a break from the platform, you can request a temporary cooling-off period — for example, 24 hours, 7 days, or 30 days. During this time, your account will be blocked from all gaming activity, giving you the space to reassess your habits without any pressure.
For users who need a more decisive step, the self-exclusion option allows you to close your bx99 account for an extended period or permanently. All self-exclusion requests are processed promptly and cannot be reversed during the requested period. Contact [email protected] to start the process.
Protection of Children and Minors
Bx99 takes the protection of individuals under 18 seriously. This platform is strictly for adults, and we have multiple measures in place to prevent minors from accessing our services.
As a parent or guardian, you can take the following steps to protect the children in your home:
- Never share your bx99 login credentials or password with anyone, including children.
- Log out of your account every time you finish using the platform, especially on shared devices.
- Install parental control software on devices used by children to block access to online gaming sites.
- Keep your financial information — such as bank cards and account details — somewhere secure and out of reach of children.
- Have open conversations with your children about online gaming and the risks involved.
If you suspect that someone under the age of 18 has accessed a bx99 account, please contact us immediately at [email protected] so we can take prompt action.
Life Balance and Where to Get Help
Responsible gaming means maintaining a healthy balance between entertainment and the more important areas of life — your health, family, work, and finances. bx99 encourages all users to always put these areas first, ahead of online entertainment.
Remember that no one is immune to problem gambling. If you or someone you care about is showing signs of addiction or gaming-related issues, seeking professional help is a brave and sensible decision — not a sign of weakness.
For help and support, you can:
- Speak with a qualified doctor or mental health counsellor for an initial assessment.
- Contact the Malaysian government's mental health helpline for a referral to an appropriate specialist.
- Talk to a trusted family member or friend about your concerns — social support plays a vital role in the recovery process.
- Contact the bx99 team at [email protected] to activate self-control or self-exclusion options on your account.
Bx99 will never judge any request related to self-control or self-exclusion. We are here to support you in making the choices that are best for your health and wellbeing.
Need Help or Have a Question?
The bx99 team is ready to assist with any queries related to responsible gaming, account controls, or self-exclusion options. You can also visit our FAQ page for more information.